[英文]印度呼叫中心投資于基礎設施和最新技術
Indian Call Centers Invest on Infrastructure and Latest Technologies

2010/11/10

Bangalore, 1 November 2010 - After the Ohio government took back its services that it had outsourced to India and Obama's tax exemption for companies not outsourcing their services, Indian BPO and call center sector are striving to maintain their position in the call center industry by strengthening infrastructure and utilizing the latest technologies.

According to the survey conducted by IQPC, 65 percent of total investment in technologies in all centers is made in quality management software. Though legacy systems are still being used, there are constant upgrades and new technologies and services available such as cloud computing and Software as a Service (SaaS).

The research also showed that 72.2 percent of respondents mentioned that enhancing their customer experience is one of their top priorities and over 50 percent of respondents considered Telecommunication and Banking as the most important sectors in the area of captive call centers.

CTI論壇報道


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熱點專題:  呼叫中心    呼叫中心外包專欄
分類信息:  呼叫中心外包_與_呼叫中心  呼叫中心外包_與_國外動態(tài)  呼叫中心外包_與_政府  呼叫中心_與_國外動態(tài)