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自助語音平臺——Intervoice/EDIFY

2007/09/20

• EDIFY Voice Interaction Platform(EVIP)


• Speech Applications


• EDIFY Voice Studio


• Voice Application Server

• 基于NMS板卡的專享設(shè)計，強(qiáng)大的DSP資源，高效的語音傳真統(tǒng)一處理。


• 高容量的語音通道，單臺服務(wù)器可支持16個E1的語音通道。


• 支持呼入呼出混合模式。


• 支持多種電信協(xié)議，允許IVR前置。


• 真正100%圖形開發(fā)工具，特有的矩陣式流程開發(fā)。


• 強(qiáng)大的內(nèi)置處理函數(shù)。


• 與國內(nèi)外各種主流CTI的無縫集成（Genesys、ICM、AIC等）。


• 高可擴(kuò)展性DLL、COM、XML、DCOM、VXML、WML、SOAP等。


• 強(qiáng)大、完善、便捷的數(shù)據(jù)庫支持功能。


• 內(nèi)置傳真功能，支持動態(tài)傳真模板的定制，支持Windows字庫。


• VoIP環(huán)境的倡導(dǎo)者。


• 支持多點管理和監(jiān)控。


• 支持中央遠(yuǎn)程監(jiān)控維護(hù)。


• 支持遠(yuǎn)程在線更新應(yīng)用程序。


• 支持應(yīng)用的無間斷0秒切換。


• 提供客戶行為反饋分析功能。


• 支持多種種組網(wǎng)模式。


• 支持各種應(yīng)用模式，允許動態(tài)菜單。


• 底層集成ASR、TTS、CRM產(chǎn)品，允許語音打斷功能。


• 完善強(qiáng)大的報表體系。


• 支持可擴(kuò)展性技術(shù)標(biāo)準(zhǔn)（如：VOIP、SIP、VoiceXML和SALT等）體系架構(gòu)集成。


• 高水平的適應(yīng)性申請、可測量性和數(shù)據(jù)連通性。


• 高穩(wěn)定性，支持單節(jié)點的硬盤鏡象。


• 高可靠性，支持RAID 、“N+1”等多種備份容錯方案。


• 高安全性，提供噪音加密技術(shù)和數(shù)據(jù)加密算法。

• 圖形化系統(tǒng)管理


• 警報管理


• 集中監(jiān)控


• 遠(yuǎn)程管理


• 自動業(yè)務(wù)管理


• 交易記錄管理


• 錯誤日志管理

• 高端（65線以上）IVR的技術(shù)和市場的領(lǐng)導(dǎo)者（Gartner集團(tuán)統(tǒng)計）。


• 1996年亞特蘭大和2000年悉尼兩屆奧運會自助語音服務(wù)系統(tǒng)（IVR）提供商。


• 2001年第一個使用深度語言處理技術(shù)（DLP）來進(jìn)行完整的郵件自動化回復(fù)解決方案。


• EDIFY是2000年無線網(wǎng)絡(luò)領(lǐng)域的領(lǐng)導(dǎo)者，可通過WAP、iMode和SMS等多種網(wǎng)絡(luò)標(biāo)準(zhǔn)為顧客提供服務(wù)。


• 2003年度全球最佳多媒體聯(lián)系中心解決方案，以及2003年度北美地區(qū)最佳客戶關(guān)系管理（CRM）解決方案（ContactCenter World.com統(tǒng)計）。


• 2000—2006年，EDIFY連續(xù)獲得Customer Interaction Solutions雜志頒發(fā)年度客戶交互解決方案語音技術(shù)優(yōu)秀獎，同時，獲得Frost & Sullivan市場調(diào)查公司頒發(fā)的市場戰(zhàn)略領(lǐng)導(dǎo)獎（Market Strategy Leadership Award）和客戶交互解決方案雜志評選的卓越的客戶關(guān)系管理獎。


• 2001至2006年度，EDIFY在中國金融行業(yè)呼叫中心IVR市場占有率穩(wěn)居第一（根據(jù)信息產(chǎn)業(yè)部呼叫中心職業(yè)指導(dǎo)委員會相關(guān)市場調(diào)研統(tǒng)計情況）。


• 通過VoiceXML論壇的平臺認(rèn)證程序，獲得VoiceXML 2.0的認(rèn)證。


• 2005年，EDIFY成功開發(fā)出以單一服務(wù)器同時支持多達(dá)480個語音端口的新業(yè)界標(biāo)準(zhǔn)，同年又推出強(qiáng)大的客戶電子語音應(yīng)用程序。


• EDIFY銀行業(yè)語音的第一個財經(jīng)服務(wù)社，申請并通過了美國微軟公司的認(rèn)證。


• EDIFY連續(xù)三次被Gartner Group評為2004，2005，2006年度企業(yè)語音接口和IVR領(lǐng)先者。


• 2001年度，EDIFY無線應(yīng)用解決方案獲得MBUSINESS Mobile Master Award“企業(yè)級應(yīng)用”獎項。


• 2002年度，EDIFY自然語言解決方案獲得TMC最佳客戶關(guān)系管理應(yīng)用獎項。


• 2003年度，EDIFY解決方案應(yīng)用獲得Speech Technology Magazine最佳創(chuàng)新解決方案獎項。
• 2003年度，EDIFY獲得SpeechTEK AVIOS 最佳客服中心解決方案和最突出技術(shù)表現(xiàn)兩項大獎。
• 2003年度，EDIFY 獲得Communications Solutions Magazine年度最佳產(chǎn)品及解決方案獎項。
• 2003年度，EDIFY獲得呼叫中心行業(yè)最高榮譽(yù)“最佳多媒體聯(lián)系中心解決方案”和“最佳客戶關(guān)系管理解決方案”獎項。


• 2004年度，EDIFY獲得Frost & Sullivan 語音產(chǎn)品解決方案戰(zhàn)略領(lǐng)導(dǎo)獎項。


• 2004年度，EDIFY被Gartner 評測為IVR市場及企業(yè)級語音門戶解決方案全球領(lǐng)先廠商。


• 2004年度，獲得Nuance 2004 Voice Industry Award 獎項。


• 2004年度，Datamonitor對EDIFY EVIP新產(chǎn)品發(fā)布及其市場領(lǐng)導(dǎo)者地位的高度評價。

	"EDIFY's 8.5 release provides users with the most extensive set of speech and text-to-speech resources available as well as very broad standards support," said Mark Plakias, Senior Analyst at The Zelos Group. "By participating in our Speech Solution Challenge at the SpeechTEK 2003 conference, leading speech vendors such as EDIFY will be able to showcase the strength of their platform. I think attendees are really looking forward to seeing leading platforms like EDIFY shine in a live test case scenario."
	"The Vision Award recognizes solutions that pragmatically push the technology envelope," said Steve Weissman, President of Kinetic Information. "RAC's use of natural language processing to enhance its Web and email customer service systems clearly qualifies it as Visionary, and we are pleased indeed to award it with Vision honors."
	"Integration is a top priority for enterprise IT groups," noted Mark Plakias, Senior Vice President of Zelos Group. "XML technologies like Voice XML expedite this, but it takes products like C-Server which can deliver integration at the business rules and application-level to deliver truly integrated multi-channel solutions to companies who want a consistent experience across phone, wireless, and Web."
	"EDIFY is playing a leading role in the customer service space based on its deep understanding of the 客服中心 market," said Dick Bucci, Industry Analyst at Frost & Sullivan. "EDIFY has set itself apart by offering a highly reliable and scalable multi-channel solution that is backed by the company's solid reputation and strong capabilities to deploy the service on a truly global scale. We are pleased to award EDIFY our highest honor in recognizing their exemplary contribution and we expect such innovations to produce lasting, precedent-setting trends in the industry."
	"Speech-enabled voice self-service is generally easier for the user and more human than touchtone," said Benjamin Farmer, Managing Analyst at Datamonitor. This is important to an enterprise's customers. More important to an enterprise's bottom line, however, is that deploying speech-enabled applications often leads to shorter calls, and can help automate functions that cannot be automated well with touchtone, creating new savings as well as more satisfied customers."
	Intervoice receives commendation in the “Best Roaming Product or Service” category at 3GSM World Congress 2007 Awards in Barcelona, Spain. Learn More
	Intervoice Media Exchange is named Best Carrier Platform of 2006 by Speech Technology Magazine. Learn More
	Intervoice Receives Customer Interaction Solutions Magazine’s CRM Excellence Award for 2006. PersonalizeIT Singled Out for Helping Clients Improve CRM Learn More
	Intervoice Wins 2005 Communications Solutions magazine Product of the Year Award for Media Exchange for Service Providers
	Frost & Sullivan Recognizes Intervoice with the Growth Strategy Leadership Award in the Interactive Voice Response Market
	Superior Court of California, Napa County receives Most Innovative Speech Solutions Award based on EDIFY and ATI technology
	Intervoice positioned as a leader in the Gartner Interactive Voice Response (IVR) and Enterprise Voice Portal Magic Quadrant 2005.
	CRM Excellence Award for Multi-Lingual Interactive Government Speech Solution
	2005 Frost & Sullivan Excellence in Technology Award for demonstrating the highest level of development for voice and speech product applications
	Voice Banking Packaged Application Receives Honors for Providing Innovative Speech Solutions
	Customer Interaction Solutions names EDIFY Voice Interaction Platform (EVIP) 9.0 as Product of the Year.
	EDIFY Receives Frost & Sullivan 2004 Speech Solution Product Strategy Differentiation Strategy Award.