隨著內(nèi)部和外部的壓力的增加,為了保持已有客戶,獲得新的客戶,應(yīng)付每天通過e-mail、Web交談和VoIP進行的客戶交互服務(wù)數(shù)量的增長,你的呼叫中心處理能力可能很快會達到極限。如果出現(xiàn)這種問題,尋找一個呼叫中心服務(wù)外包商伙伴也許是所有問題的答案。
呼叫中心服務(wù)代理可以為你的公司帶來很多好處,其中包括:降低或取消招聘、培訓和保持呼叫中心人員的費用;不用建立或擴展你的工作場所;取消或降低花費在持續(xù)升級的技術(shù)上的費用;通過服務(wù)代理提供的24 X 7的服務(wù)延長了公司營業(yè)時間;通過重新分配資源到你的核心業(yè)務(wù)能力上,提高公司的生產(chǎn)力。
服務(wù)代理已經(jīng)擁有了技術(shù)、人員和服務(wù)設(shè)施。因此,他們可以幫助你在非常短的時間內(nèi)開展起業(yè)務(wù),大大加快了你進入市場的時間,提高了你的競爭優(yōu)勢。
今天,在呼叫中心實施的過程中,特別當你面對修補已有的呼叫中心或建造一個新的呼叫中心的時候,也許最具挑戰(zhàn)性的任務(wù)是一些技術(shù)問題:應(yīng)該買什么?費用是否合理?購買帶來的價值是多少?這些價值多快能夠?qū)崿F(xiàn)?所選擇的解決方案是否能夠與現(xiàn)有的系統(tǒng)和數(shù)據(jù)庫集成?因特網(wǎng)在你的呼叫中心中扮演什么角色?
為了使你的呼叫中心跟上時代,具有完整的功能,你必須研究所有這些問題。這是你自己的工作,調(diào)查服務(wù)代理,確定他們能為你的業(yè)務(wù)帶來什么附加價值。
我們編輯了以下呼叫中心外包服務(wù)代理清單,他們能夠幫助你的組織更好的實現(xiàn)CRM,電話銷售,客戶服務(wù),等多種功能。如果需要了解所列出公司的更詳細的信息,可以訪問我們的在線購買指南: http://www.ccsmag.com/.
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121
Internet Marketing Inc. (Canada) Howard Arfin P: 416-261-5995 F: 416-264-0955 Inbound, Outbound, Multilingual | Advanced
Marketing Solutions Steven Pagano P: 800-590-4AMS Inbound, Outbound | APAC
Customer Services Susan Millspaugh P: 847-374-4980 F: 847-374-1975 Inbound, Outbound, Multilingual |
618
Inc. Robert Miller P: 212-971-9088 F: 212-971-9093 Inbound, Outbound, Multilingual | Advanced
Telemarketing Solutions Vincent A. Casella P: 888-834-7301 or 714-252-9115 VinceC12@aol.com Outbound | Apriori
TMI Christopher Casula P: 800 269-7310 F: 630-858-2736 Inbound, Outbound |
A.S.A.P.
Business Services, Inc. Carol Deckert P: 717-290-8651 F: 717-290-8653 Inbound, Outbound | Aegis
Communications Group, Inc. Donald L. Jones P: 800-332-0266 F: 972-868-0267 Inbound, Outbound, Multilingual | Arvicom
Infotech (U.S. and India) India: Sanjeev Jain U.S.: Paresh Jain P: India: +91-11-332-3350 U.S.: 216-791-4291 F: +91-11-332-0357 accl1@vsnl.com Inbound, Outbound, Multilingual |
AB&C
Group Eileen Schwanke P: 304-725-7050 F: 304-728-7245 eschwanke@abcgroup.com Inbound | AFFINA
?The Customer Relationship Co. Jerry Martin P: 800-787-7626 F: 309-679-4408 Inbound, Outbound, Multilingual | Associates
Commerce Solutions - TeleServices Shireen Wedlock P: 800-473-3390 F: 847-597-3303 Inbound |
Abacus
Communications Rick Clay P: 757-497-2004 F: 757-497-8876 Inbound, Outbound, Multilingual | Aftermarket
Co. Paul Kerstetter P: 602-470-2500 F: 602-470-2501 paul@amctelesales.com Inbound, Outbound | ATESIA
S.p.A. (Italy) Telecom Italia Group Gina Liberatore P: +39 0672987-1 F:+39 0672987-825 Inbound, Outbound, Multilingual |
Acacia
Teleservices International Sawat Wolfe P: 800-225-4151 F: 541-465-9406 Inbound | Afni
Alan Angelo P: 800-767-2364, ext. 3040 F: 309-820-2624 Inboun | Below
The Line Comunicaciones (Venezuela) Ricardo Morales P: +58-2-993-3033 F: + 58-2-993-8285 Inbound, Multilingual |
Access
Direct Telemarketing, Inc. Rachel Macha 4515 20th Ave. SW Cedar Rapids, IA 52404 P: 800-892-8276 F: 319-390-8901 Inbound, Outbound, B-to-B, B-to-C Areas of Specialization: Financial Services, Technology, Publishing. Access Direct Telemarketing provides outbound and inbound, business-to-business and business-to-consumer telemarketing services specializing in financial services, insurance sales, mortgage/equity lending, publishing, utilities, telecom/technology. Privately held, Access Direct operates six call centers throughout Iowa and corporate offices in Cedar Rapids, Jacksonville, Florida and Wilmington, Delaware, employing more than 1,000 people. | ||
Accent
Marketing Services, Inc. Tom Hansen P: 502-540-5000 F: 502-540-5574 Inbound, Outbound | Alert
Communications Co. Greg Michael P: 800-333-7772 F: 323-254-6802 Inbound, Outbound, Multilingual | Boston
Communications Group, Inc. Jerry Confer P: 617-692-7000 F: 617-692-6200 Jerry_confer@boscomm.net Inbound, Outbound |
ACI
Telecentrics Inc. Lois Dirksen P: 612-928-4700 F: 612-928-4701 Inbound, Outbound, Multilingual | Alta
Resources Mary Weyand P: 714-879-7900 F: 714-879-9900 Inbound, Outbound | Breda
Telemarketing Char Jacobsen P: 712-673-4408 F: 712-673-2508 cjacobsn@netins.net Inbound, Outbound |
Advanced
Call Center Technologies Chris Bevil P: 770-931-4040 F: 770-931-4511 Inbound, Outbound, Multilingual | Americall
Corp. George Kestler P: 630-955-9100 F: 630-955-9955 Inbound, Outbound | Budget
Marketing, Inc. Don Branjord P: 515-243-7000 F: 515-243-7721 dbranjord@magazinesource.com Inbound, Outbound |
Advanced
Contact Solutions, Inc. Rea Fotopulos P: 310-212-0523 F: 310-212-0522 Inbound, Outbound, Multilingual | Ameridial,
Inc. James McGeorge P: 330-497-4888 F: 330-497-5500 jamcgeor@haines.com Inbound, Outbound | Business
Response, Inc. Michele Lee P: 314-213-7880 F: 314-216-3236 Inbound, Outbound, Multilingual |
Advanced
Data-Comm, Inc. Cynthia Haugen P: 800-582-9501 F: 319-582-2003 Inbound, Outbound | Anser
Services Judson Voss P: 800-723-0000 judsonv@anser.com Inbound, Outbound |
Call
Center Alliance (France) Michelle-Elaine Sidwell 53 Avenue Montaigne Paris 75008, France P: +33 1 56 88 05 55 F: +33 1 40 93 42 25 Inbound, Outbound, Multilingual, B-to-B, B-to-C, Interactive Areas of Specialization: Outsourcing, Co-sourcing, Consulting. Call Center Alliance is your customer contact solution for 400 million European clients. The best e-teleservice experts in each country provide inbound and outbound calls with over 2,900 workstations and 4,200 professional TSRs in the following countries: Belgium, France, Germany, Holland, Italy, Portugal, Scandinavia, Spain and the United Kingdom. | ||
Call
Center Group Sharon Pettigrew P: 650-579-1298 F: 650-579-2694 sales@callcntr.com Inbound, Outbound, Blended | Cromerica
Technologies, Inc. Douglas Sherrod P: 408-861-1040 F: 408-861-1046 Inbound | EDS
Business Process Management Mike Littell P: 888-337-1473 F: 972-604-3603 Inbound |
Call
Interactive Mike Lubben P: 402-498-7200 F: 402-498-7900 Inbound, Outbound, Multilingual | CSC
(Communication Service Centers) Wendy Shooster-Leuchter P: 954-973-7300 F: 954-969-2407 Inbound, Outbound, Multilingual | eSupportNow
Renan Levy P: 781-306-9797 F: 781-306-9777 Inbound |
CarrierCOM
Corp. Andy Browder P: 956-682-3656 F: 956-682-5976 Inbound, Outbound, Multilingual | Cupola
Teleservices Ltd. (United Arab Emirates) Abdul Jabbar Shaikh P: +971-4-807-4747 F: +971-4-807-4900 Inbound, Outbound, Multilingual | Excell
Global Services, Inc. P: 888-359-6660 F: 602-808-5110 Inbound, Outbound |
Center
Partners Fred Sumner P: 800-519-3532 F: 970-206-8434 Inbound, Outbound | Custom
Telemarketing Services Malynda Madzel F: 410-964-3350 F: 410-964-1829 Outbound | EXPERT
TeleServices, Inc. Liby Arzate P: 210-692-0300 F: 210-692-1187 Inbound, Outbound, Multilingual |
Centrac,
Inc. Ron Leeds P: 973-575-3200 F: 973-575-0520 Inbound, Outbound | CyberRep.com
Jeanne Sundstrom P: 703-917-9170 F: 703-917-1556 Inbound, Outbound, Multilingual | Extend
Communications Inc. Scott Lyons P: 519-759-6820 F: 519-754-1994 Inbound |
Coldwell
& Salmon Communications, Inc. Denise Knaack P: 800-724-5318; F: 518-482-1998 Inbound, Outbound | Cyntergy
John Kirk P: 301-315-8600 F: 301-315-8611 Inbound, Multilingual | The
Faneuil Group Mark Leonard P: 617-742-4888 F: 617-742-3666 Inbound, Outbound |
Communication
Services Group Robin DeMaio P: 954-747-6562; F: 954-741-1666 rdemaio@marcom-csg.com Inbound, Outbound | Dakotah
Direct II, L.L.C. Michelle Smith P: 509-789-4635 F: 509-789-4706 Inbound, Outbound, Multilingual | Fusion
Marketing Partners Michael Miller P: 602-643-3800 F: 602-643-3801 Inbound, Outbound |
The
Connection Karl Siewert P: 952-948-5335 F: 952-948-5498 Inbound, Multilingual | DialAmerica
Marketing Inc. Nancy Katz P: 201-327-0200 F: 201-327-4875 Inbound, Outbound | FutureCall
Joe Schulman P: 888-FUTURE1 F: 719-576-2521 Inbound, Outbound |
CompUSA
Call Center Services Clark Hausmann 1221 Coir Rd. Plano, TX 75075 P: 972-312-7546 Inbound, B-to-B, B-to-C Areas of Specialization: Software Support, Hardware Support, Outsourcing Services. CompUSA Call Center Services provides world-class technical support and sales solutions to organizations of all sizes. Customers include business clients, hardware and peripheral manufacturers, software publishers and Internet Service Providers. Our highly trained team members, using state-of-the-art technology, provide you with quality customer support at all points of contact | ||
Consolidated
Market Response Kevin Fields P: 217-348-7050, ext. 238 F: 217-348-7060 Inbound, Outbound | Direct
ResponSource, Inc. Monique M. Martinez P: 787-268-8544 F: 787-728-3120 monique@cci-drs.com Inbound, Outbound, Multilingual | Gage
Marketing Services P: 888-333-1515 F: 612-595-5808 Inbound, Outbound |
Convergys
Clifton R. Critchlow P: 801-629-6213 F: 801-629-6272 Inbound, Outbound, Multilingual | Direct
Teleservices Steven J. Lavendier P: 800-595-5280 F: 818-340-8208 slavendier@aol.com Outbound | GC
Services Limited Partnership P: 713-777-4441 F: 713-776-6535 Inbound, Outbound |
CorporaTel
(Canada) Suzanne Villacastin P: 902-453-8400 F: 902-453-8401 Inbound, Outbound, Multilingual | Dunlap
Marketing Mike Dunlap P: 281-833-3000 F: 281-833-3010 dunlapmkting@att.net Inbound, Outbound | GE
Financial Assurance ?PMG James Eckdahl P: 847-605-7269 F: 847-605-4904 jeckdahl@sigg.com Inbound, Outbound |
CTC
Teleservices Guy Scarpelli 2021 Oak Brook, IL 60523 P: 630-953-2827 F: 630-953-6186 Inbound, Outbound, Interactive A C@LL CENTER CRM Solutions magazine 1999 Rising Star winner, CTC is a full-service inbound/outbound teleservices agency providing customized outsourced telemarketing solutions to clients. Niche markets include publishing, clubs, and continuity, seminar registration, membership services, telco and business-to-business product sales. | ||
EBSCO
TeleServices Bob Prosise P: 330-492-5105 F: 330-492-5205 Outbound | Dymacol
Corp. Judy Cotterall P: 520-443-1087 F: 520-443-1093 jcotterall@msn.com Inbound, Outbound | GLS
Teleservices P: 800-232-1100 F: 215-988-0188 Outbound |
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Hamilton
Telecommunications Sondra Short P: 800-972-3237 F: 800-694-4433 Outbound | Innovative
TeleSolutions, L.P. Liz Rozell P: 817-377-4182 F: 817-377-2286 Outbound | JCPenney
Telemarketing, Inc. Len Leininger P: 972-431-3974 F: 972-531-3974 lleining@jcpenney.com Inbound, Outbound, Multilingual |
Harte-Hanks
P: 800-456-9748 F: 512-244-9222 Inbound, Outbound | InService
America, Inc Carol H Parker P: 804-316-7489 cparker@inserviceamerica.com Inbound, Outbound | JHA
Telemanagement, Inc. Jon Hamilton P: 610-347-0724 jhatelemgt@aol.com Inbound, Outbound, Multilingual |
Henry
M. Greene & Assocs., Inc. Henry Greene 800-356-1300 F: 847-816-0576 Outbound | Instant
Impact Susan Galitzin P: 410-653-3443 F: 410-653-3443 Inbound, Outbound, Multilingual | Kathy
Sisk Enterprises Kathy Sisk P: 800-477-1287 F: 559-323-9151 Inbound, Outbound |
Heritage
Publishing Co., Inc. P: 501-835-5000 F: 501-835-3828 Outbound | Integrated
Messaging Inc. (Canada) Sheldon Stoller P: 888-743-5366 F: 204-786-7718 Inbound, Outbound, Multilingual | King
TeleServices Arleen Stefan P: 800-817-5468; F: 908-769-8900 Inbound, Outbound, Multilingual |
Hewitt
Associates Jim Stepp P: 847-295-5000 jmstepp@hewitt.com Inbound, Multilingual | Integrated
Sales Solutions, Inc. Ronen Ben-Dror P: 847-247-2800 F: 847-247-9570 Inbound, Outbound | L&S
TeleServices, Inc. Tom Falkowski P: 605-978-2000 F: 605-978-1581 Inbound, Outbound |
IBSI
JD Kathuria P: 703-488-3981 F: 703-817-1314 Inbound, Multilingual | Inter-Media
Marketing Solutions P: 610-696-4646 F: 610-429-5137 Inbound, Outbound | Legacy
Telemarketing Corp. Jim Paton P: 425-347-7274 F: 425-355-0812 Inbound, Outbound |
ICT
Group, Inc. Rudy DuBay P: 215-702-2005 F: 215 752-5716 Inbound, Outbound, Multilingual | Interactive
Marketing Group Peter A. Decaro P: 201-327-0974 F: 201-327-3596 Inbound, Outbound | Legion
Telekommunikation GmbH (Germany) Olaf Striboll P: +49-211-52395-21 F: +49-211-52395-99 Inbound, Outbound, Multilingual |
J4/NTS
Marketing Charles E. Judd P: 804-947-0000 F: 804-947-0003 Inbound, Outbound, Multilingual, B-to-B, B-to-C, Interactive Areas of Specialization: Telecommunications, Geo-locate, Web-enabled Applications, Seminar Registration Support, Market Surveys, Order Processing. J4/NTS Marketing is a "High-Tech, High-Touch" 136-seat call center agency offering complete inbound, outbound and fulfillment services. Over 10 years of experience with outstanding results, a diverse client base, state-of-the-art facilities and a commitment to excellence all contribute to success in meeting your telemarketing needs. | ||
InfoCision
Management Corp. Steve Brubaker P: 330-668-1400 F: 330-668-1401 Inbound, Outbound | IRT
Howard Glass P: 800-700-3033 F: 954-484-0818 Inbound, Outbound, Multilingual | Lillian
Vernon Fulfillment Services Mike Burg P: 757-427-7867 F: 757-427-7788 Inbound, Outbound |
InfoPlex
Corp. Rachel Browne P: 800-747-8271; F: 510-732-5070 Inbound, Outbound | IT&T
Limited (India) Ashish Chand P: +91-11-98101-14544 F: +1-630-839-7806 achand@ittindia.com Inbound, Outbound, Multilingual | Link
Telemarketing Jim Daughton P: 800-541-LINK F: 612-404-1648 Inbound, Outbound |
INFOTEL
Abiel Socorro P: 305-470-7511, ext. 225 F: 305-591-2129 Inbound, Outbound, Multilingual | The
Jay Group David M. Wanchalk P: 717-687-1911 F: 717-687-6987 Inbound, Outbound, Multilingual | LiveBridge
Shirell Hennessy P: 800-783-6000 F: 503-693-3994 Inbound, Outbound |
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Mainstream
Marketing Services, Inc. Vic Weese P: 303-415-9830 F: 303-415-9025 Inbound, Outbound | NEXTLINK
Interactive, Inc. P: 503-972-6863 F: 503-972-6821 Inbound | Prima
Marketing Group, Inc. Steve Amella P: 847-647-0111, ext. 24 F: 847-647-5955 primatelemktg@aol.com Inbound, Outbound |
Manfred
Schreyer & Assocs., Inc. Manfred Schreyer P: 765-935-7889: F: 765-935-4252 Inbound, Outbound, Multilingual | Northern
Ontario OnCall (Canada) Stephanie Wright P: 888-714-4489 F: 705-272-2007 Inbound, Outbound, Multilingual | The
Product Line Stephen D. Bell P: 303-671-8000 F: 303-696-7300 Inbound, Outbound, Multilingual |
Market
USA Mike Centrella P: 800-658-8721 F: 847-803-1825 Inbound, Outbound, Multilingual | NSDI
Teleperformance Lee Allum P: 404-256-4673, ext. 538 F: 404-250-9277 Inbound, Outbound, Multilingual | Pronto
Connections, Inc. Michele Ringwood P: 312-649-3600 F: 312-649-3627 Inbound, Multilingual |
Marketing
Ally Teleservices Eric Stein P: 801-374-8709 F: 801-374-0700 Inbound, Outbound | NuComm
Marketing Inc. Peter Hodge P: 877 637-2618 F: 905-641-1456 Inbound, Outbound, Multilingual | Protocall
Communications Scott Kleinknecht P: 301-361-1111 F: 301-361-1136 Inbound, Outbound |
Mass
Marketing, Inc. P: 513-870-9000 F: 513-874-0800 Inbound, Outbound | On
Line Support Inc. (Canada) Dave McLane P: 902-629-2467 F: 902-629-3295 Inbound, Multilingual | Protocol
Communications, Inc. Kevin Blayne P: 800-435-2003 F: 941-906-1422 Inbound, Outbound |
Merchants
Limited (U.K.) Sally Ann Watts P: +44 (0) 1908 681850 F: +44 (0) 1908 242444 Inbound, Outbound, Multilingual | OneVoice
Solutions, A Teltrust Co. Dan Balistierri P: 801-535-2000 F: 801-733-3405 Inbound, Multilingual | Quality
Lead Management, Inc. Patricia Mansker P: 888-861-9363 F: 503-535-2501 Outbound |
Meyer
Assocs. Telemarketing Scott Fujan P: 800-676-9233 F: 320-259-4064 Inbound, Outbound | OnPoint
(formerly TeleService Resources) Sean Dorney P: 817-355-8918 F: 817-355-8599 Inbound, Outbound, Multilingual | RDI
Marketing Services, Inc. Bronson Trebbi P: 513-984-5927 F: 513-984-9735 Inbound, Outbound, Multilingual |
MicroAge
Teleservices Sherry Socaciu P: 480-366-7736 F: 480-366-7898 mtsales@ma-tel.com Inbound, Outbound, Multilingual | ORC
ProTel, Inc. David Katz P: 708-418-0600 F: 708-418-7457 Outbound | Reese
Brothers, Inc. P: 800-365-3500 F: 412-261-0167 Inbound, Outbound |
Millennium
Teleservices Gary Mark Barraco P: 877-877-7698 F: 888-601-5089 Inbound, Outbound | OSC
Teleservices Paula Wilkinson P: 800-658-2143 F: 806-747-5047 Inbound, Outbound, Multilingual | Regency
Communications, Inc. Richard Weinhold P: 817-283-9292 F: 817-354-6076 Outbound |
PARMAC
Relationship Marketing Ltd. Louise Parkes P: 888-772-7622 F: 905-433-1541 Inbound, Outbound, Multilingual, B-to-B, B-to-C Areas of Specialization: Publishers, Manufacturers, Research. PARMAC, a 100% computerized and fully automated inbound/outbound customer contact center, opened in 1992 and has become a leading provider in outsourced teleservices and customer service solutions. We focus on results with integrity because when your customers are on the line, so is your reputation -- and ours. We invest in training and on-going coaching with our staff to maintain quality and consistent results for all our clients. | ||
MPC
Call Centers & Interactive Services Bridget Puchev P: 212-879-4144 F: 212-737-1337 Inbound, Outbound, Multilingual | PFSweb
Emily Moore P: 972-881-0733, ext. 5124 F: 972-509-7813 Inbound, Outbound, Multilingual | RMH
TeleServices, Inc. P: 800-367-5733 F: 610-520-5356 Inbound, Outbound |
National
Support Center Inc. Ron Johnson P: 800-672-3683 F: 888-277-9301 Inbound, Outbound | Precision
Response Corp. Alicia Miyares P: 305-816-4600 F: 305-816-4360 Inbound, Outbound, Multilingual | Ron
Weber and Assocs., Inc. P: 203-799-0000 F: 203-882-9998 Inbound, Outbound |
New
England 800 Co. Cliff Lattin P: 800-258-4100, ext. 2250 F: 207-832-0802 cliff.lattin@ne800.com Inbound, Outbound | PriceInteractive
Sharon Murphy P: 703-620-4700 F: 703-758-7108 Inbound, Outbound, Multilingual | Ross
Marketing, Inc. Mike Antonelli P: 877-900-ROSS Outbound |
New
Work Station Telemarketing (Brazil) Wellington A. Longo P: +55 (11) 3676-1110 F: +55 (11) 3676-1400 tonnws@volcom.br Inbound, Outbound |
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Shonkh
Negolice Infotech Ltd. (India) Vikash Bhagchandka P: +91-22-636 0999 F: +91-22-634 7119 Inbound, Outbound, Multilingual | Telco
of Wisconsin Cheryl Arndt P: 920-682-6161 F: 920-682-3399 Inbound, Outbound | Telerx
Ron Abel P: 800-2-TELERX F: 215-347-5700 Inbound |
TeleSystems
Marketing, Inc. Mike Burns P: 800-622-0190 F: 713-780-5931 Inbound, Outbound, Multilingual, B-to-B, B-to-C, Interactive Areas of Specialization: CRM, Inbound. TeleSystems specializes in CRM, including Web-enabled e-commerce customer service, e-mail outsourcing, inbound, outbound and Hispanic capabilities. We feature fax, voice and e-mail broadcasting in addition to database management, list brokering and fulfillment. | ||
SITEL
Corp. Michelle McIntire P: 402-963-4752 F: 402-963-5957 Inbound, Outbound, Multilingual | Tele
Business USA Larry Kaplan P: 847-480-1560 F: 847-480-6055 Inbound, Outbound | Telerx
Ron Abel P: 800-2-TELERX F: 215-347-5700 Inbound |
SODEMA (Canada)
P: 514-287-1717 F: 514-287-1886 Inbound, Outbound, Multilingual | Tele
Resources, Inc. Jack L. Keenan P: 715-395-2740 F: 715-395-2750 jlk9848@aol.com Inbound, Outbound, Multilingual | TeleSpectrum
Worldwide, Inc. P: 888-878-7400 F: 610-878-7931 Inbound, Outbound, Multilingual |
Source
One Communications Robert Ferrante P: 973-893-6400 F: 973-893-8629 Inbound | Tele-Data
Services, Inc. Dave Robertson P: 918-832-0644 F: 918-834-9822 Inbound, Outbound, Multilingual | TeleTech
Holdings, Inc. P: 303-894-4000 F: 303-813-4635 Inbound, Outbound, Multilingual |
Spherion
(formerly Interim Outsourcing Solutions) P.N. Vallejo 3535 Piedmont Rd., NE Atlanta, GA 30305 P: 800-687-3978 F: 404-240-3959 Inbound, Multilingual, B-to-B, B-to-C Areas of Specialization: Customer service, sales, technical support, order placement and tracking, reservations and travel, and specialized needs. Spherion manages all aspects of customer interaction, regardless of the type of medium used by your customers. We can provide these services in one of our existing customer care centers, at your facility, or in a new, customized facility. | ||
Spectrum
Marketing Services Doug Reese P: 215-331-3033 F: 215-331-3036 dgrsms@aol.com Outbound | Tele-Response
Center, Inc. Gary Discount P: 800-371-1300 F: 215-333-1583 Outbound | Televerde
Ron Bell P: 480-736-8137 F: 480-967-1402 Outbound, Multilingual |
Sturner
& Klein Jerry Sturner P: 301-881-2720 F: 301-881-3745 Inbound, Outbound | The
Telemarkeing Co. Mary Shanley P: 773-545-0407 F: 773-545-4034 Inbound, Outbound | TelServ
Bernard R. Strathern P: 503-274-8240 F: 503-274-8234 Inbound, Outbound, Multilingual |
Teleperformance
(France) Christophe Allard 6, Rue Firmin Gillot, 75737 Paris, Cedex 15, France P: +33-1-55-76-40-80 F: +33-1-55-76-86-86 Inbound Outbound, Multilingual, B-to-B, B-to-C, Interactive Areas of Specialization: Telecommunications, Financial Services, High-Tech. With more than 120 customer contact centers in 31 countries, Teleperformance brings outsourced teleservices and CRM solutions to its multinational client base. | ||
Syntellect
Interactive Services Dean Giancola P: 770-587-0700 F: 770-998-6858 Inbound | Telemarketing
Concepts Richard E. Penn P: 914-245-0701 F: 914-245-0655 Inbound, Outbound, Multilingual | TPC
Marketing Services, Inc. Ted Pado P: 724-872-0677 F: 724-872-0682 tpc@sgi.net Outbound |
Target
Interact (formerly Target TeleServices) Roger LeFevre P: 800-748-4848 F: 801-483-5650 Inbound | Teleperformance
USA Dominic Dato P: 801-359-6843 F: 801-359-6855 Inbound, Outbound, Multilingual | Transcom
Sandra Herman P: 317-818-4900 F: 317-818-4930 Inbound, Outbound, Multilingual |
TCIM
Services Lee Bye P: 302 633-3000 F: 302 633-3294 Inbound, Outbound | TeleQuest
Teleservices Mike Larose P: 817-258-6515 F: 817-258-6505 Inbound, Outbound, Multilingual | Trase
Miller Group P: 630-990-4555 F: 630-990-6850 Inbound, Outbound, Multilingual |
TECHMAR
Communications, Inc. Wendy O'Connell P: 781-821-8324, ext. 3387 F: 781-821-9198 Inbound, Outbound, Multilingual | TeleRep
?ATS Call Centers Sandra Olson P: 800-638-2000 F: 410-761-3357 Inbound | Tsunami
Enterprises Inc. (Canada) Jamie B. Smilovici P: 514-935-0500 F: 514-935-4300 Inbound, Outbound |
Technion
Communications Corp. P: 954-963-1994 F: 954-981-4321 Inbound, Outbound, Multilingual |
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Xtrasource,
Inc. Dick Tyler 1519 Enterprise Way Kent, OH 44240 P: 330-673-3316 F: 330-676-7003 Inbound, Outbound, Multilingual, B-to-B, B-to-C, Interactive Areas of Specialization: PCs & Peripherals, Consumer Electronics, E-services. Xtrasource is an outsourcing partner of global customer care services via teleservices, e-mail management, live chat and online self-help. Services include pre-sales, technical support, e-commerce sales, e-support and product fulfillment. | ||
UNICALL
International, Inc. Benjamin P. Harris P: 330-864-9364 F: 330-864-9367 Inbound, Outbound | The
Verification Co. Morgan Fagerman P: 727-733-5321 F: 727-734-5802 Outbound | Willow
CSN, Inc. Bill Cutler P: 888-899-5995 F: 305-864-9217 Inbound, Multilingual |
Unisys
Worldwide Telesales Services P: 800-874-8647 F: 800-345-9015 Inbound, Outbound | Visions
Marketing Services, Inc. Allan E. Geller P: 800-222-1577 F: 717-295-8020 Inbound, Outbound, Multilingual | World
Access Service Corp. Bruce Willard P: 804-673-1540 F: 804-673-1587 Inbound |
USA-800,
Inc. P: 816-358-1303 F: 816-358-8845 Inbound, Outbound | Volkart
May & Assocs., Inc. Janet M. May P: 952-525-4900 F: 952-525-4910 Inbound, Outbound | Xentel
DM Inc. (Canada) P: 416-633-4646 F: 416-633-4643 Inbound, Outbound, Multilingual |
West
TeleServices Deanna L. DeSmet 11808 Miracle Hills Dr. Omaha, NE 68118 P: 800-841-9000 F: 402-963-1602 Inbound, Outbound, Multilingual, B-to-B, B-to-C, Interactive Areas of Specialization: Customer Acquisition, Customer Retention, Customer Growth. West provides innovative, full-service customer care solutions that help Fortune 500 and e-100 companies acquire, retain and grow profitable customer relationships. West's services include processing customer-initiated contacts, automated voice response and direct marketing services that utilize the telephone and the Internet. | ||
vCustomer
Corp. Jim Giordano P: 425-460-1300 Inbound, Outbound, Multilingual | VOXDATA
(Canada) Yvan Lapointe P: 514-871-1920 F: 514-871-2605 ylapointe@voxdata.com Inbound, Outbound, Multilingual | Young
America Corp. Darrin Good P: 952-294-6193 F: 952-294-8498 Inbound, Outbound, Multilingual |
Watts
Communications, Inc. (Canada) Colin Taylor P: 416-255-8000 F: 416-255-4735 Inbound |
來自: TMCnet:www.tmcnet.com
June 2000