2000
Call Center China Report
Brief
Introduction
TARGET
The main target
of China's Call Center Market 2000 is to illustrate aspects
below and predict the development of call center in China
in the next 3 to 10 years:
- Market size
and main industrial application of call center in China.
- The current
status of call center manufactures in China
- The current
status, size, and development of call center outsourcing
market in China
- Call Center
Development and market projection in China
- Comparing call
center. indexes between China and other countries
Scope of Study
Beijing Wiseway
Consulting Co., Ltd and Beijing CTI-Forum.com (m.yh9t5.com)carried
out a 4-month market investigation of the call center market
in China from November 2000 to March 2001. The Scope of this
investigation was the mainland of the People's Republic of
China, excluding Hong Kong, Macao and Taiwan. Scope of Study
Beijing Wiseway Consulting Co., Ltd and Beijing CTI-Forum.com
carried out a 4-month market investigation of the call center
market in China from November 2000 to March 2001. The Scope
of this investigation was the mainland of the People's Republic
of China, excluding Hong Kong, Macao and Taiwan.
Main target
of this investigation include:
- Current Call
Center Users - industry and enterprises
- Potential Call
Center Users - industry and enterprises
- Suppliers, System
Integrators and Application Software Developers
- Outsourcing
Service Providers
- Government and
other organizations.
Methodology:
- Interview and
questionnaire: from November 2000 to January 2001, we interviewed
a number of companies in major cities in China including:
Beijing, Shanghai, Guangzhou and Shenzhen. We also conducted
a questionnaire survey through which 167 samples were collected
and more than 10 key application industries were involved
including: telecommunication, banking, securities, insurance,
postal service, and so on.
- Data Analysis
through various channels, including official statistical
books, data banks, media reports and special research reports.
- On-Spot investigation
to call center companies in other countries, such as Japan
and Australia.
Consult the following agencies for any question:
CTI Forum(m.yh9t5.com)
Tel: 86-10-82012787 82079677
Fax: 86-10-62041062
E-mail: cti@ctiforum.com
Index
- “2000 China Call Center Report ”
1
Executive Summary
1.1 Outline of China’s
Call Center Market
1.2 Outsourcing
Market
1.3 Suppliers
and System Integrators
1.4 Comparative Analysis
1.5 Trend and Development
2 Introduction
2.1 Objectives
2.2 Survey Scope
2.3 Methodology of
the Study
2.4 Definition and
Terminology
3 Market Environment
3.1
Political, Economical And Social Environment
3.2 Telecom
Infrastructure
3.3 Impact
of Pending WTO Entry
4 Market Segmentation
& Sizing
4.1
Diving Force Analysis
- Administration
Driven Factors
- Service Oriented
Factors
- Generic Service
Drivers
4.2 Call Center Market
– Telecommunications
- Industry Overview
- Competition
– Telecom operators
- Telecommunication
Market Size and Development
4.3 Call Center Market
– Banking Industry
- Industry Overview
- Banking Industry
Competition
- Banking Industry
Call Center Market Analysis
- Trend and Development
4.4 Call Center Market
– Insurance
- Industry Overview
- Insurance Market
Competition
- Insurance Call
Center Market Analysis
- Trend and Development
4.5 Call Center Market
– Securities
- Industry Overview
- Securities Market
Competition
- Securities Call
Center Market Analysis
- Trend and Development
4.6 Call
Center Market – Power Industry
- Industry Overview
- Power Industry
Call Center Market Analysis
- Call Center
Market Size and Specifications
- Trend and Development
4.7 Call Center Market
– Computer Industry
- Industry Overview
- Computer Industry
Call Center Market Analysis
- Call Center
Market Size and Specifications
- Trend and Development
4.8
Call Center Market – Home Appliances
- Industry Overview
- Home Appliances
Call Center Market Analysis
- Call Center
Market Size and Specifications
- Trend and Development
4.9
Call Center Market – Justice
- Industry Overview
- Justice Industry
Call Center Market Analysis
- Call Center
Market Size and Specifications
- Trend and Development
4.10
Call Center Market – Remote Shopping
- Industry Overview
- Remote Shopping
Call Center Market Analysis
- Call Center
Market Size and Specifications
- Trend and Development
4.11
Call Center Market – Postal Service
- Industry Overview
- Players and
Competition
- Call Center
Market Size and Specifications
- Trend and Development
4.12
Call Center Market – Government and Social Services
- Industry Overview
- Call Center
Analysis
- Trend and Development
4.13
Call Center Market – Other Service Industries
- Express Delivery
Service
- Aviation
- News and Media
- Tourism
4.14
Horizontal Applications
- Current Call
Center Users
- Potential Call
Center Users
5
Suppliers
5.1
Overview
5.2
Manufacturers and Industry Applications
5.3
Products and Applications
- Outsourcing
- Market Players
- Customer
- Competition
- Successful
Models and Proposed Strategies
- Trend and
Development
7
Country Comparison
- Market Size
China And Other Countries
- Structural
Differences
- Vertical Market
Comparison
- Horizontal
Application Differences
- Development
And Difficulties
- Looking Ahead
- Call Center
Market Development Prospects
- Technological
Development
- Consulting,
Training And Operation
Annex:
- Telecom Regulations
- Year 1999-2000
Information On China Call Center Market
- Survey Summary
- Selected List
Of Suppliers And System Integrators
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