Altitude Software, a global leader in contact center solutions, announced today that PREMIUMcommunications Group selected Altitude uCI to be deployed as the standard customer interaction management solution in all their companies such as adm group, SIM, theBEEcompany, DIMA, MEDICcompany, TELAG,...
The first installation of Altitude uCI in adm Group was performed in 2007, to deliver a customized contact center solution for T-com's hotline initially sized for 600 contact center agents. The installation was done in the record time of 20 days, which led to the expansion of Altitude uCI usage in the company.
“The flexibility and low total cost of ownership of Altitude uCI that we have observed in adm group led us building standard services integrating existing Adato developments and frameworks”, comments Michael Koenig from PREMIUMcommunications Group. “We will also start to use the newest version of Altitude uCI, Altitude uCI8, exploring the new unified workflow capabilities in our business processing outsourcing companies”.
All together the companies of the group have over 2550 agents working with Altitude vBox SIP based solution, together with the Altitude uCI contact center suite.
Adato, the IT company of the PREMIUMcommunications Group, and Altitude Software are also expanding their partnership to pursue new market opportunities.
"This global partnership agreement will focus on exploiting the key synergy between Altitude's contact centre solution and PREMIUMcommunications Group operations in Germany," explained Laurent Detournay General Manager Altitude Software Benelux and Central Europe. "We already have a fruitful business development relationship with Adato having worked closely with them in numerous projects in Germany. With this new strategy," concluded Laurent Detournay, "We are now expanding the partnership to pursue opportunities in both Germany and Switzerland".
CTI論壇報道
