億博科創(chuàng)

2007/09/20

一、產(chǎn)品概述




















　　通過采用 EDIFY 多渠道交互技術(shù)，將呼叫中心與OA系統(tǒng)集成，使用戶能引進個別定制的、有利于建立用戶忠誠度的市場營銷程序。

五、企業(yè)榮譽 

• 高端（65線以上）IVR的技術(shù)和市場的領(lǐng)導者（Gartner集團統(tǒng)計）。


• 1996年亞特蘭大和2000年悉尼兩屆奧運會自助語音服務(wù)系統(tǒng)（IVR）提供商。


• 2001年第一個使用深度語言處理技術(shù)（DLP）來進行完整的郵件自動化回復解決方案。


• EDIFY是2000年無線網(wǎng)絡(luò)領(lǐng)域的領(lǐng)導者，可通過WAP、iMode和SMS等多種網(wǎng)絡(luò)標準為顧客提供服務(wù)。


• 2003年度全球最佳多媒體聯(lián)系中心解決方案，以及2003年度北美地區(qū)最佳客戶關(guān)系管理（CRM）解決方案（ContactCenter World.com統(tǒng)計）。


• 2000—2006年，EDIFY連續(xù)獲得Customer Interaction Solutions雜志頒發(fā)年度客戶交互解決方案語音技術(shù)優(yōu)秀獎，同時，獲得Frost & Sullivan市場調(diào)查公司頒發(fā)的市場戰(zhàn)略領(lǐng)導獎（Market Strategy Leadership Award）和客戶交互解決方案雜志評選的卓越的客戶關(guān)系管理獎。


• 2001至2006年度，EDIFY在中國金融行業(yè)呼叫中心IVR市場占有率穩(wěn)居第一（根據(jù)信息產(chǎn)業(yè)部呼叫中心職業(yè)指導委員會相關(guān)市場調(diào)研統(tǒng)計情況）。


• 通過VoiceXML論壇的平臺認證程序，獲得VoiceXML 2.0的認證。


• 2005年，EDIFY成功開發(fā)出以單一服務(wù)器同時支持多達480個語音端口的新業(yè)界標準，同年又推出強大的客戶電子語音應(yīng)用程序。


• EDIFY銀行業(yè)語音的第一個財經(jīng)服務(wù)社，申請并通過了美國微軟公司的認證。


• EDIFY連續(xù)三次被Gartner Group評為2004，2005，2006年度企業(yè)語音接口和IVR領(lǐng)先者。


• 2001年度，EDIFY無線應(yīng)用解決方案獲得MBUSINESS Mobile Master Award“企業(yè)級應(yīng)用”獎項。


• 2002年度，EDIFY自然語言解決方案獲得TMC最佳客戶關(guān)系管理應(yīng)用獎項。


• 2003年度，EDIFY解決方案應(yīng)用獲得Speech Technology Magazine最佳創(chuàng)新解決方案獎項。
• 2003年度，EDIFY獲得SpeechTEK AVIOS 最佳客服中心解決方案和最突出技術(shù)表現(xiàn)兩項大獎。
• 2003年度，EDIFY 獲得Communications Solutions Magazine年度最佳產(chǎn)品及解決方案獎項。
• 2003年度，EDIFY獲得呼叫中心行業(yè)最高榮譽“最佳多媒體聯(lián)系中心解決方案”和“最佳客戶關(guān)系管理解決方案”獎項。


• 2004年度，EDIFY獲得Frost & Sullivan 語音產(chǎn)品解決方案戰(zhàn)略領(lǐng)導獎項。


• 2004年度，EDIFY被Gartner 評測為IVR市場及企業(yè)級語音門戶解決方案全球領(lǐng)先廠商。


• 2004年度，獲得Nuance 2004 Voice Industry Award 獎項。


• 2004年度，Datamonitor對EDIFY EVIP新產(chǎn)品發(fā)布及其市場領(lǐng)導者地位的高度評價。

	"EDIFY's 8.5 release provides users with the most extensive set of speech and text-to-speech resources available as well as very broad standards support," said Mark Plakias, Senior Analyst at The Zelos Group. "By participating in our Speech Solution Challenge at the SpeechTEK 2003 conference, leading speech vendors such as EDIFY will be able to showcase the strength of their platform. I think attendees are really looking forward to seeing leading platforms like EDIFY shine in a live test case scenario."
	"The Vision Award recognizes solutions that pragmatically push the technology envelope," said Steve Weissman, President of Kinetic Information. "RAC's use of natural language processing to enhance its Web and email customer service systems clearly qualifies it as Visionary, and we are pleased indeed to award it with Vision honors."
	"Integration is a top priority for enterprise IT groups," noted Mark Plakias, Senior Vice President of Zelos Group. "XML technologies like Voice XML expedite this, but it takes products like C-Server which can deliver integration at the business rules and application-level to deliver truly integrated multi-channel solutions to companies who want a consistent experience across phone, wireless, and Web."
	"EDIFY is playing a leading role in the customer service space based on its deep understanding of the 客服中心 market," said Dick Bucci, Industry Analyst at Frost & Sullivan. "EDIFY has set itself apart by offering a highly reliable and scalable multi-channel solution that is backed by the company's solid reputation and strong capabilities to deploy the service on a truly global scale. We are pleased to award EDIFY our highest honor in recognizing their exemplary contribution and we expect such innovations to produce lasting, precedent-setting trends in the industry."
	"Speech-enabled voice self-service is generally easier for the user and more human than touchtone," said Benjamin Farmer, Managing Analyst at Datamonitor. This is important to an enterprise's customers. More important to an enterprise's bottom line, however, is that deploying speech-enabled applications often leads to shorter calls, and can help automate functions that cannot be automated well with touchtone, creating new savings as well as more satisfied customers."
	Intervoice receives commendation in the “Best Roaming Product or Service” category at 3GSM World Congress 2007 Awards in Barcelona, Spain. Learn More
	Intervoice Media Exchange is named Best Carrier Platform of 2006 by Speech Technology Magazine. Learn More
	Intervoice Receives Customer Interaction Solutions Magazine’s CRM Excellence Award for 2006. PersonalizeIT Singled Out for Helping Clients Improve CRM Learn More
	Intervoice Wins 2005 Communications Solutions magazine Product of the Year Award for Media Exchange for Service Providers
	Frost & Sullivan Recognizes Intervoice with the Growth Strategy Leadership Award in the Interactive Voice Response Market
	Superior Court of California, Napa County receives Most Innovative Speech Solutions Award based on EDIFY and ATI technology
	Intervoice positioned as a leader in the Gartner Interactive Voice Response (IVR) and Enterprise Voice Portal Magic Quadrant 2005.
	CRM Excellence Award for Multi-Lingual Interactive Government Speech Solution
	2005 Frost & Sullivan Excellence in Technology Award for demonstrating the highest level of development for voice and speech product applications
	Voice Banking Packaged Application Receives Honors for Providing Innovative Speech Solutions
	Customer Interaction Solutions names EDIFY Voice Interaction Platform (EVIP) 9.0 as Product of the Year.
	EDIFY Receives Frost & Sullivan 2004 Speech Solution Product Strategy Differentiation Strategy Award.

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