東軟軟件園產(chǎn)業(yè)發(fā)展有限公司簡介
2005/04/06
東軟軟件園產(chǎn)業(yè)發(fā)展有限公司（簡稱"東軟發(fā)展"）是中國領(lǐng)先的軟件與解決方案提供商--東軟集團(tuán)的控股子公司。
Neusoft Park Industrial Development Co., Ltd., is a subsidiary of Neusoft
Group, a leading software and solution provider in China.
東軟發(fā)展通過整合東軟集團(tuán)及合作伙伴的優(yōu)勢(shì)資源，以BPO和IT系統(tǒng)外包業(yè)務(wù)為核心業(yè)務(wù)，以軟件產(chǎn)業(yè)和人才培養(yǎng)環(huán)境設(shè)施為基礎(chǔ)，以風(fēng)險(xiǎn)投資業(yè)務(wù)為服務(wù)支持，形成BPO業(yè)務(wù)、IT外包服務(wù)、風(fēng)險(xiǎn)投資、園區(qū)企業(yè)業(yè)務(wù)合作互動(dòng)發(fā)展的格局，為國內(nèi)外客戶提供全方位增值服務(wù)。通過持續(xù)不斷的改進(jìn)與創(chuàng)新，致力于成為中國一流的BPO服務(wù)提供商。
Neusoft Park Industrial Development Co., Ltd. integrates the advantageous
resources of Neusoft group and its partners', focused on BPO and IT system
outsourcing as its core business, based on software industry and HR education
infrastructure, supported by venture investment, so that brings about
an interactive development situation of BPO, IT outsourcing services,
venture investment, business cooperation between enterprises in the software
park and provides its domestic and international clients with all-round
value added services. We dedicate in becoming top-ranking BPO services
provider in China by continuous improvements and innovations.
主營業(yè)務(wù)--呼叫中心
Core Business-Call Center
東軟致力于為客戶提供專業(yè)的整體解決方案和服務(wù)。在BPO領(lǐng)域，東軟發(fā)展基于成熟穩(wěn)定的呼叫中心系統(tǒng)平臺(tái)，利用東軟的IT技術(shù)人才等優(yōu)勢(shì)，為客戶提供獨(dú)特而靈活的客戶響應(yīng)與支持服務(wù)。
Neusoft provides professional solutions and services to customers and
enterprises. And in the area of BPO, Neusoft offers unique and flexible
services by taking the most advantage of its mature and stable call center
system platform and human resource specialized in IT technology.
市場(chǎng)定位 Market Orientation
- 國際業(yè)務(wù) International Business
以日本、韓國等國際客戶為主，重點(diǎn)拓展東北亞市場(chǎng)
Focusing on Northeast Asia market with emphasis on Japanese and Korean
clients
- 國內(nèi)業(yè)務(wù) Domestic Business
以教育行業(yè)、防偽行業(yè)、區(qū)域重點(diǎn)企業(yè)、政府等領(lǐng)域作為重點(diǎn)，為國內(nèi)相關(guān)行業(yè)提供專業(yè)服務(wù)
Providing professional services for domestic industries with emphasis
on education, anti-counterfeit, main local enterprises, government,
etc.
服務(wù)優(yōu)勢(shì) Advantages
- 優(yōu)秀的人力資源配置
Excellent Human Resource
日語、韓語、英語等多種語言人才及不同級(jí)別IT技術(shù)人才儲(chǔ)備，還可以依托東軟信息學(xué)院定制培訓(xùn)需要的人才
Human resource pool for Japanese, Korean and other language speakers
and IT technologists, training on-demand by Neusoft IIT
- 服務(wù)品質(zhì)保證(SLA)
Service Level Agreement (SLA)
堅(jiān)持質(zhì)量管理與過程控制，確保為用戶提供高可靠性和高安全性的服務(wù)
Persisting in quality management and process control, providing customers
with reliable and secure services by sticking to SLA
- 完善的基礎(chǔ)配套設(shè)施和服務(wù)網(wǎng)絡(luò)
Well organized Infrastructure and Service Network
成熟的電信級(jí)呼叫中心運(yùn)營基礎(chǔ)平臺(tái)、運(yùn)營LICENSE及特服號(hào)碼、多項(xiàng)緊急處理預(yù)案
Mature call center system, unified connecting line, appropriate DRP
- 國際項(xiàng)目經(jīng)驗(yàn)
Experience in Deploying International Project
具有與國際伙伴共同建設(shè)、運(yùn)營呼叫中心的技術(shù)和經(jīng)驗(yàn)，并且能夠根據(jù)客戶需求定制個(gè)性化的服務(wù)流程、業(yè)務(wù)模式等
Experienced in building and operating international call center with
international partners, offering customized service flow and business
model suited to customers
地址：中國大連市軟件園東路2號(hào) 郵編：116023
電話：+86 411 84835333
傳真：+86 411 84768811
網(wǎng)址：www.neusoft.com
E-mail：bpo@neusoft.com
Neusoft Park Industrial Development Co.,Ltd.
No.2 Eastern Ruanjianyuan Road,Software Park,Dalian 116023,P.R.China
TEL：86 411 84835333 FAX：86 411 84768811
Http：//www.neusoft.com
E-mail：bpo@neusoft.com